M6293: MOC 6293: Troubleshooting and Supporting Windows 7® in the Enterprise

*1  exkl. 19% MwSt. / *2  inkl. 19% MwSt.

Dieser Kurs behandelt die folgenden Themen:

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Issues with Operating System Services
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Failures of Device Drivers
  • Determining Network Settings
  • Troubleshooting Issues with Network Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues
  • Troubleshooting Issues with User Logon
  • Troubleshooting Issues with User Profiles
  • Troubleshooting Issues with File Access
  • Troubleshooting Issues with Printer Access
  • Recovering Files Encrypted by EFS
  • Recovering Drives Encrypted by BitLocker
  • Troubleshooting Issues with Internet Explorer and Content Access
  • Troubleshooting Issues with File Permissions
  • Troubleshooting Issues with Application Installation
  • Troubleshooting Issues with Application Operations
  • Applying Application and Windows Updates
  • Configuring Performance Options in Windows 7
  • Monitoring Reliability and Performance
  • Overview of Event Viewer
  • Introduction to the Enterprise Desktop Support Technician Job Role
  • Overview of Troubleshooting Steps
  • The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.
  • EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technicalexpertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justifyresolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.
  • EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.
  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
  • Course 6292A: Installing and Configuring Windows 7 Client
  • Course 6420B: Fundamentals of Windows Server 2008
  • This course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
  • Advanced desktop management to reduce complexity and automate tasks
  • Managing remote laptop PCs
  • Security hardening and Defense-in-depth
  • Meet emerging compliance and governance requirements
  • Reduce help desk calls through group policy configuration
  • Improving system performance, resiliency, and reliability


  • Original-Microsoft-Training mit Original-Microsoft-Schulungsunterlagen in digitaler Form für einen hohen Qualitätsstandard.
  • Die Kurssprache ist Deutsch.
  • Präsenzunterricht mit theoretischen und praktischen Modulen, gehalten von praxiserfahrenen und zertifizierten Trainern.
  • Lernen in einer entspannten Atmosphäre in modern ausgestatteten Schulungsräumen mit einem hohen Technik-Standard.
  • Umfangreiche Cateringleistungen mit Frühstück, einem warmen Mittagessen, diversen Kaltgetränken, mehreren Tee- und Kaffeesorten, Obst und kleinen Snacks für die Pausen.
  • Dieses Seminar bereitet Sie auf das Examen 70-685: Windows 7, Enterprise Desktop Support Technician und ist Bestandteil zur Zertifizierung MCSA: Windows 7. Das Examen kann optional erworben werden. In unseren Zertifizierungspaketen sind die Prüfungen bereits enthalten.
  • Auf Anfrage erhalten Sie dieses Training auch in englischer Kurssprache mit englischen Kursunterlagen und englischer Softwareumgebung.
  • Bei Ablegen der Prüfung werden aktuelle Aktionen berücksichtigt!

Auf Wunsch bieten wir Ihnen maßgeschneiderte Trainings an – Ort, Zeit und Themenauswahl können Sie selbst bestimmen. Sprechen Sie uns einfach auf unsere individuellen Trainings an, wir beraten Sie gerne.

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